Warranty Policy

Thank you for your interest in our products and services of Au'tree Candle. This warranty only applies to physical goods purchased from Au'tree Candle.

Physical goods listed as below:

Aroma Diffuser 

Spark Lighter

Classic Candle

Mini Candle 

Aroma Burner

WHAT DOES THIS WARRANTY COVER ?
• This warranty covers any defects in material or workmanship under normal use within the warranty period.
• During the warranty period, Au'tree Candle will repair or replace at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
• All warranties have to be done within 60 days, otherwise a new product should be given to the customer if product is not returned within the Return Merchandise Authorization (RMA) period.

 

Aroma Diffuser & Sparky Lighter
• Under the Aurum Tree Protection Plan (ATPP), appaliances that are eligible for extended warranty can be sent to Au'tree Candle for repair/ replacement.

 

Classic Candle & Mini Candle & Aroma Burner

• Under the Aurum Tree Protection Plan (ATPP), fragile items that are eligible for extended warranty, customers are required to contact our service during warranty enforcemtne period to claim warranty.

 

WHAT DO YOU HAVE TO DO?
To obtain warranty service, customers must first contact Au'tree Candle to determine the issue and the most appropriate solution for customers before sending the defect item for repair/replacement.

Customer Service : +6016-5250521 [Whats app ONLY]