MINI CANDLE PRE-OREDER THRU WHATSAPP (016-525 0521) FREE SHIPPING FOR ORDER ABOVE RM100 TO WEST MALAYSIA OR ABOVE RM250 TO EAST MALAYSIA
TERMS & CONDITIONS

Shipping

For local shipping, orders are shipped via standard shipping service within 2-7 business days upon order payment confirmation.

Upon shipment, courier service takes an average of 2-7 business days depending on your location. Tracking information will be emailed to you once your order has been shipped.

For Singapore & International shipping, please email us at autreecandle@gmail.com to arrange for delivery.

 

Payment

We currently accept payment via iPay88, Credit/Debit Card, Touch and Go QR pay, Maybank QR pay.

 

Refunds 

Should you change your mind about your purchase, refund is only via store credit.

 

Returns & Exchange

We take pride in our products and work tirelessly to produce quality candles around. If for any reason you are unhappy with your order, please contact us at autreecandle@gmail.com as soon as possible within 2 business days of receipt. We will be more than happy to assist you.

Returns are accepted within 2 business days for a refund or exchange and must be accompanied by the original receipt. We do not accept returns or exchanges on candles that have been opened, used or altered. Shipping costs are the responsibility of the customer on returned and exchanged items. Please note that we cannot accept returns or exchanges on final sale items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within a certain amount of days.

Au'tree Candle reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.

 

Damaged Goods

While we do our very best to make certain that your merchandise arrives safely, we have no control over the handling of your package once it leaves our studio. In the unfortunate event that some of your merchandise is damaged during shipping, please contact us within 24 hours at autreecandle@gmail.com Please do not discard the damaged items until speaking to us so that a claim can be filed with the shipping company.

 

Unclaimed Items

For deliveries that remain unclaimed and are subsequently returned to us, the customer is responsible for the cost of re-shipment.